Are custom categories available to everyone? 

Yes! Custom fields can be imported for all users and are unlimited in their use.

Is there any proposed update to journeys on the roadmap to be able to set if they are recommended or required? 

Currently, Journeys can only be marked as required since they aren’t yet accessible in the Learning Library. We’re actively working on making them available there, which will enable optional (recommended) enrollments in the future.

We have been using Bridge for approximately a year. I am curious if there is a feature to schedule a course to be assigned on a certain date? 

While there isn’t a direct scheduling feature for individual courses, you can use Journeys to schedule course delivery. Even if it's just one course, placing it in a Journey allows you to control when it’s assigned.

Is there training on how to read or translate analytics? 

Yes! We recommend watching the webinar Unlocking the Power of In-App Analytics Tools for Bridge Admins for guidance on how to understand and apply your analytics data effectively.

Can complete elements of a program in any order? 

Yes, both Programs and Journeys can be set to allow completion in a specific order or in any order, depending on your preference.

How do you get Advanced Analytics? 

Check out our How-to Guide for the Advanced Analytics Analyst Role. It walks you through everything you need to get set up.

Is the main advantage of journeys over programs that you can include both courses and programs in a journey? 

Yes! Journeys can include all learning items — Courses, Programs, Live Trainings, Checkpoints, and even other Journeys.

Can a course within a journey be a yearly renewal but not the whole journey itself? 

Yes. You can configure the Course to expire and re-enroll annually. Just make sure it has an enrollment source (e.g., a group) set at the course level.

How do you filter to see just smart groups? 

Use the "Group Name" filter and look for group names with the lightning bolt icon — that indicates a Smart Group.

Do I need HR to create custom fields in Bridge? 

If you're using autoCSV, then yes — HR or whoever manages your HRIS will need to update the file. If you’re managing users manually, you can create custom fields yourself, though it’s often best to align this with your HR system.

What is a sub-account? 

A sub-account is a separate, autonomous layer under your main Bridge account. It allows for its own LMS experience and account admins who do not have access to the root account.

Are there training videos or a document available to share with people leaders to look at their analytics? 

Yes! We recommend this article, Analytics Training Resources.

Do you manually update the field for the new hire period after 30 days?

Yes, that field is updated manually once the 30-day period ends.

Do you allow others to author courses in Bridge?

Yes, but authoring access is limited to a small group of trusted content creators to maintain quality and consistency.

With multiple brands, did you consider using Subaccounts?

Yes, they considered it but ultimately decided not to use Subaccounts for their setup.

How are you using Checkpoints?

They use Checkpoints to pause a learner’s progress until they're ready to release the next set of information — a great way to manage staged or gated learning.

Why did you choose Journeys instead of just using Courses?

They use Journeys for new hire onboarding because it allows them to assign a complete package of training more easily. It also improves reporting by tracking a single Journey instead of multiple individual courses. Additionally, they’ve structured it so that completing certain courses unlocks the next ones.