Bridge Mobile App Workflow Overview for Learners

1. Open a Checkpoint

Learners can reach the Checkpoint Detail page from three places, depending on enrollment status:

• Enrolled checkpoints: Tap the checkpoint on My Learning or on the home screen.
• Unenrolled checkpoints: Search or browse the Learning Library, then tap the checkpoint (library must be enabled for your account).
• Related Journeys: From a checkpoint, tap Open Related Journeys to view associated Journeys.

Page Header Details: Displays cover image, title, description, status, due date, type, and requirement labels (i.e., Requires evidence, Requires approval, or Needs to retry).

Offline Note: The page requires an internet connection to open for the first time. If offline, a full-screen error appears. A checkpoint opened online remains readable offline, but interactive actions are turned off.

2. Enroll in a Checkpoint

On a checkpoint you're not enrolled in, instructions, evidence, approval options, and history stay hidden. Unenrolled learners can perform three actions:

3. Review Checkpoint Instructions

Once enrolled in a checkpoint, the Instructions Widget provides approver guidance and attached materials:

• How to use: Tap the widget or the Show button to open full instructions, then tap any attached material to open it.
• Availability: Available when the checkpoint includes instructions. You can open instructions even while an approval request or completion is processing.
• Offline behavior: The widget is not available when using the mobile app offline.

4. Upload and Manage Evidence

If a checkpoint requires evidence, the Evidence Widget appears on the Checkpoint Detail page.

To add evidence, tap + Add Evidence in the Evidence widget and choose one of three options:

• Take Photo or Record Video: Opens the native device camera.
• Photo Library: Select multiple photos or videos at once.
• Choose File: Attach any file from the device storage.

Evidence Upload Tracking and Controls

• Status Counts: The widget header tracks items by status (e.g., Submitted: 3, Pending: 2, Uploading: 5).
• Stopping Uploads: Tap the stop button on an item while it's uploading to cancel. Leaving the page during an upload prompts a confirmation dialog, and leaving cancels in-progress uploads.
• Handling Failures: If uploads fail, a prompt appears: "Some of your evidence couldn't be uploaded. Would you like to try again?" Tap Retry or Cancel.
• View, Play & Share: Photos open in the app's native viewer, and videos play inline with a thumbnail preview. Tap Share to send or download files after submitting for approval or marking complete.
• Remove Evidence: Tap Remove on pending evidence or after an approver requests a retry. Confirming is required to remove previously submitted evidence.

Evidence Constraints

5. Request Approval or Mark Complete

If approval is required:

1. Tap Request Approval at the bottom of the page (requires at least one uploaded pending evidence item if evidence is required).
2. Optionally, write a message to your approver (canceling after typing prompts confirmation before discarding).
3. Tap Send.

If no approval is required:

1. Tap Mark Complete at the bottom of the page.
2. A progress indicator shows while processing.
3. Upon completion, the status will update in My Learning and the home screen, and if configured, a View Certificate button appears.

6. Review Approver Feedback (If Approval Is Required)

Feedback appears in a highlighted feedback bubble on the detail page as soon as the approver reviews the submission:

• Approved: Checkpoint updates to Completed, and you don’t need to do anything else.
• Try Again: Checkpoint is labeled Needs to retry. Remove old evidence, upload new proof, and request approval again.

7. View Additional Actions & History

Need More Help?

The Bridge Mobile App allows you to access your training and track your learning from any location.

Learn how to get started with the mobile app, and contact your main point of contact if you have issues logging in.