At Bridge, we're committed to helping you succeed. Whether you need strategic guidance, product training, technical support, or help with a complex project, we have dedicated teams ready to assist.
Quick Reference
| Need Help With | Contact |
|---|---|
| Account strategy, contracts, renewals | Account Management |
| Training, workshops, best practices, learning resources | Customer Empowerment |
| Technical issues and troubleshooting | Customer Support |
| Implementations, migrations, integrations, consulting | Professional Services |
| Login and password help | Get in touch with your company's Bridge administrator, who is often part of the HR team. |
Customer Support
When something isn't working as expected, our Customer Support team is here to help.
The team can assist with:
- Technical issues
- Troubleshooting
- Error investigation
- Ticket management
- How to’s
- Login and password help
If you're experiencing an issue in Bridge, navigate to “Helpful Resources” (the “?” icon) in the bottom left of Bridge to reach the support team. We'll work with you to identify the cause of the issue and find a resolution.
Tip: Don’t see “Helpful Resources” in your Bridge navigation? Hover over “More” in the bottom left to find it.
Account Management
Your Account Manager is your primary point of contact and your partner in success.
They can help with:
- Strategy and planning
- Contract questions and renewals
- Connecting you with support, professional services, and other resources
If you're unsure where to start, your Account Manager is always the best first point of contact.
Customer Empowerment
Our Customer Empowerment Team helps you get the most value from Bridge through education, training, and best-practice guidance.
Resources include:
- Office Hours, an opportunity to ask questions, troubleshoot, share experiences, and get more from Bridge. Open for all to attend.
- Interactive Workshops for instructor-led, topic-specific guidance. Open for all to attend
- 1:1 Best Practice Sessions (scheduled via your Account Manager)
- Knowledge Base articles and videos
- Customer Community, your space to share tips and learn from other Bridge users.
- Bridge Admin Academy, a guided learning experience to build your Bridge knowledge.
Whether you're new to Bridge, or have been with us for a while, we're here to help you build confidence and maximize your use of Bridge.
Professional Services
For larger projects and technical initiatives, our Professional Services team provides expert guidance and hands-on support.
Services include:
- Implementation
- Data migration
- Integrations
- On-Demand Consulting
Reach out to your Account Manager and they can help determine if Professional Services is the right fit for your project.
Resources Available to You
There are many ways to learn and connect with Bridge:
- Submit a support ticket in app for a chat, via email, or by phone.
- Attend Office Hours
- Join a Workshop
- Explore the Knowledge Base
- Connect with peers in the Customer Community
- Schedule a 1:1 Best Practice Session. Speak to your Account Manager to arrange this.
- Submit An Idea to Bridge
Still not sure who to contact? Reach out to your Account Manager and they'll connect you with the right team.
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